JR C.'s review of Banana Hobby

Banana Hobby

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Complaint Posted 8/19/2011
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Review 8/19/2011
Purchased a plane for my son's birthday and he opened it then found a broken plane.The prop mount was broken and the shaft on the motor was bent.No damage to box.Called costumer support and was told to send pics as if they didn't believe me.The guy on the phone was actually laughing.I sent the pics three times cause each time i checked they didn't have them.Finally they got them and figured out the plane was broken.They are very sharp!They offered to send a new "mount" for the prop I guess.I explained for the fourth time talking to them that the shaft on the motor was bent.Finally they agreed to send me a new plain.After they get it back it will take 15 day for processing then they will ship my sons birthday present.They don't care it wasn't their 7 yo son crying.Terrible service.Do not buy from these guy's.
 
 
 
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Additional Business Information
Hours   Monday thru Friday 9:00 a.m. to 6:00 p.m. Internet based. Phone   (626) 373-2288 Address   15751 Tapia Street
Irwindale, CA 91706
Website   http://www.BananaHobby.com Email   bhlccsr16@bananahobby.com
Contact   Nancy P. Other  
 
 
 
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