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Fraudulent shuttle charges, damaged and lost goods
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World Moving cost us about $1,000 more than quoted and contracted our Chicago to Washington move to an extremely sloppy and unprofessional outfit called Able Moving, based in Chicago, that lost a box of valuable household items and severely damaged several pieces of furniture. World Moving charged us "shuttle fees" at our origin and destination, despite prior notice that shuttles were not required by law at either location, were not needed for the move, and not in fact used.
After mind-bogglingly shady failures to return calls, hang-ups, and giving us non-existent callback numbers, World finally responded when we disputed their charges with our bank. Representatives from World Moving merely cited a “lack of proper permit” for a full-sized truck in vague generality, despite my repeated inquiries as to what parking or other permits were lacking. World Moving representatives’ assertion that “county permits” were needed is laughably erroneous and demonstrates their willingness to mindlessly obfuscate a fair resolution of the issue without any basis in reality, because Washington, DC is not in ANY state or county and that Cook County, Illinois has absolutely NO jurisdiction over traffic or parking laws within the corporate limits of Chicago.
We had at least 75 feet of curb space reserved and cleared at each location, and know for a fact that roads leading to each location from the appropriate nearby interstates had no truck restrictions. 53' moving trucks in fact regularly service each building. The Able driver admitted to us that they used their regular line, Illinois-licensed truck to move our property all the way from Chicago to our building, along with another customer's goods. In charging a shuttle fee where a shuttle was neither needed, required, nor actually used, World and Able violated FMCSA regulations. World's fraudulent actions also put them in violation of a host of state laws.
Hopefully the detail provided here evidences that my horrific experiences with World, consistent with the others on this site, are legitimate. Do yourself a favor and look elsewhere.
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Business's response - by JasonVon 3/26/2012
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Our records indicate our office made contact and mutual resolution was determined. World Moving Services wishes to extend sincere apologies for the events that occurred resulting in a negative moving experience. We are currently making genuine efforts in attempting to resolve existing issues with our customers as we like to ensure that all are satisfied with the services provided in every aspect. We appreciate your business and the chance to work with you in reference to addressing your concerns.
Thank you for your assistance, it is greatly appreciated.
Sincerely,
World Moving Services.
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