Jessica A.'s review of Cortez Towing Inc.

Cortez Towing Inc.

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Customer Reviews & Ratings
Complaint Posted 8/19/2009
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Review 8/19/2009
On August 8,2009 my car was towed from an apartment complex in Rialto CA. Previously the security officer had informed me that security writes the visitors license plate number and makes a copy for the towing company to know who is allowed to be there. After security signed me in as a visitor and wrote down my license plate number for my car not to get towed, the towing company still towed my car. I researched the towing company before picking up my car and found a lot of suites and horrible reviews that you can check for yourself at the following website: http://www.ripoffreport.com/Search/Company/Cortez%20Towing.aspx since it is illegal for towing companies to only charge cash, I went to pick up my car trusting the fact that I can pay with my card. Considering the fact that I received bad customer service, bad directions, and a couple of intentional hang ups I remained calm. When I got the towing place I went straight to the door where a young lady was standing behind. I couldn't see her since the door was a metal screen door in which I heard girls giggling but I couldn't see them (scary). It was no surprise after reading all the bad reviews that she would say "cash only" and sure enough she did followed by an unacceptable excuse; she had said the machine was broken since the morning which by that time was already evening. I knew they would try to scam therefore I called a sheriff. After they found out I contacted the police one of the employee was willing to take the card which I'm guessing that the credit card machine MIRACULOUSLY started working again. I just don't know how a company like Cortez can be allowed to run a business so illegally.
 
 
 
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Additional Business Information
Hours   Phone   (951) 361-3565 Address   9410 Mission Blvd
Riverside, CA 92509
Website   Email  
Contact   Other  
 
 
 
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