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Review 5/11/2011
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Do not order from this company. I ordered a proffesional photo scanner from them in January of 2010. It took 2 months to receive it and I never received a tacking number. The item was not on back order, it just took them forever to get it ordered from the factory and on it's way. That scanner was stolen from my home in June of 2010. I contacted them again to replace the stolen scanner in January of 2011. I chose to order from them again because they still had the best price and I was hoping to transfer my extended warranty to the new scanner. I was contacted by email on January 27th because the scanner was no longer available. Nick was very helpful, found one that was available and asked if I would be interested even though the cost was a little higher. I called and told him to go ahead and change the order to the one that was available. They immediately took the $1738.00 from my account and sent me an email saying that it had been ordered and I should receive it in 7 to 10 days. I did not receive it. Contacted them by email (the only way to communicate with them because they don't answer the phone or return phone calls) and was told that it was on back order until March. Contacted them again in March and was told it was still on back order. Contacted them on April 4th and cancelled the order and asked for a refund. The sales department had no problem with me cancelling and said that they had credited my account. However, the credit was never received by my bank. After trying to contact a manager over 100 times in various ways I finally was able to get a managers extension (from Nick once again, the only employee at the company who answers his emails and phone calls)I was able to get a hold of Kevin, Nick's supervisor by phone today May 11, 2011 but was still unable to get my refund. He says that there records show that the refund transaction went through. I had to file a fraud charge with my bank to try and get my money through VISA directly. Some one has committed fraud and I hope VISA finds out who it was and prosecutes them!
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