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Horrible
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I've played a couple of their games over a few year peroid. I've had several issues occur that will 100% keep me away from their company in the future. I urge any gamer to stay away from Aeria Games Entertainment, there are several better gaming companies out there that offer much better support.
Some of the issues I've experianced:
*Real Money items that have mis-labelled descriptions ingame, such as an item that has a chance to permanantly break your gear when used (but does not state anywhere on the item or in the game peroid that it can break your item). GM's response to this issue: You should read the wiki before using any item in the game.
*I have been banned for buying an item off the Auction House. The GM's email stated that my account had 'stolen goods' on it and was permanantly banned. It took 3 months to get the account unbanned. After the 3 month investigation, the GMs stated that they will restore my account as a last chance, but still say that I am responsible for buying a stolen item off the Auction house. AGE has a history of failing to secure their servers from hackes - their only reaction to hackers is to ban the players who end up with the items, not the responsible hackers.
*The games are completely dependant on buying from the item mall. Many item mall games offer extremely useful items in their Web Malls, but with Aeria's games, the items are not just useful, they are crucial. You cannot play the game without these items. An example is Shaiya's Res Runes, your character permanently dies upon death (even in pvp) unless you have a Res Rune. Each rune is $4 from the item mall, and a continuous rune for 30 days is $55 from the item mall. This is a pvp game and you will die often, so playing without a 30 day rune is not an option unless you have no intentions of doing anything remotely useful in the game. They do allow you to create a character that is innately weaker, however, and wont permanently be deleted upon death. These weaker characters gain less stat points, less skill points, weaker skills, and dont have access to top end armor. Basically, if you want to succeed, you will be expected to use no less than $100 in item mall items each month.
*The games have no enforcement to their rules. Players constantly hack, cheat, and dupe items, but GMs only punish the players who purchase duped items (there is no possible way of knowing what item has been duped). GMs also make it very clear on their forums that they will not refund any player who purchases a duped item as the player should take the time to ensure they are buying from a trusted source (note this rule applies to Auction House purchases, you cannot view who is selling items on the Auction house).
Again, if you are considering one of Aeria's games, I urge you to stay away.
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