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Review 10/23/2011
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An ardent player of MMORPGs, I've witnessed the customer service of many of the top Publishing companies, and I must say, Aeria has a very high rating as far as I am concerned. Any complaints and requests made to the staff are taken care of quickly and efficiently. The latest that they have taken to answer to a complaint was 48 business hours, and I must say, compared to other companies such as PWE, gPotation, t3fun, VestGames Entertainment, Nexon, etc, they are pretty much on top. One thing that I would like the staff to improve on (though this area is already being led by AGE), is more interactive staff, mostly in game, and a bit more on the forums. But other than that, I don't have many qualms with this company. I'll gladly give this company an A in rating.
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